Terms of Service

These are our standard terms. A separate written agreement with your organisation prevails over these terms to the extent of any inconsistency. Our Privacy Policy forms part of these terms. If you do not agree, do not use the platform; a student who does not agree should contact their provider, who administers their assessment.

• Platform — the Transpose Skills web application, APIs, and related products and support.
• Provider (also Organisation) — the education or training provider that holds the tenancy.
• Authorised User — anyone the Provider permits to access its tenancy.
• Your Content — anything submitted to or generated in your tenancy.
• Advisory Output — anything the platform’s AI processing produces.
• Credits — the prepaid units consumed by metered processing.

Transpose Skills is a suite of AI-assisted compliance workflows. Each organisation is licensed for the products it subscribes to. AI produces analytical groundwork; every decision is made and owned by a qualified person at your organisation. Each organisation’s data is kept separate, and cross-organisation access is not permitted except through our own permissioned, logged support paths.

Our customer is the Provider. We do not assess, teach, examine, moderate, or issue qualifications, and we do not make assessment decisions. If you are a student, your assessment relationship — appeals, complaints, and access to your own records — is with your Provider; we support the Provider in responding, but cannot change an assessment decision.

• Keep your account information accurate; an account is for one person only.
• Email verification is required before privileged access; multi-factor authentication is required for administrators.
• You are responsible for activity under your account and must report suspected unauthorised access immediately. We may revoke sessions on a password, role, or organisation change, or a suspected incident.

A Provider’s administrators control their tenancy — inviting users, granting roles, configuring settings, and, subject to retention rules, deleting records. We act on the Provider’s instructions and enforce roles server-side (see our Privacy Policy, section 8).

If you are a Provider, you warrant that you have the lawful basis to have us process the personal information in Your Content and have given any required notice; you will not upload personal information beyond what the assessment purpose needs (no government identifiers or sensitive information without our written agreement); you hold the rights to materials you upload; you will keep your own records as your regulator requires; and qualified people make every assessment judgement recorded in your tenancy. If you are a student, your evidence must be genuinely yours.

You must not submit false or misleading evidence; access an application, document, or tenancy you have not been granted; probe or disrupt the platform’s security without our written consent; circumvent metering or entitlements; reverse-engineer, scrape, or use the platform to build a competing product; upload malware or content designed to manipulate our AI processing; present Advisory Output as an assessment decision; or otherwise use the platform unlawfully. We may investigate and take proportionate action, including suspension (section 18).

AI on this platform is advisory only, always human-confirmed, and never auto-approves an outcome. It reads and structures material and drafts findings for a reviewer; it never approves, declines, or finalises an outcome, and there is no auto-approve configuration. Advisory Output is stored separately from human decisions and shown as proposed versus decided; every finalised decision is attributable to a named person. Output may be incomplete or incorrect — you must verify it against the source material before relying on it — and uploaded documents are treated as untrusted input.

The platform is a tool, not legal advice, compliance certification, or an accreditation, audit, or moderation outcome. We are not a regulator and do not warrant that your materials or decisions comply with any regulatory framework; you remain solely responsible for your regulatory obligations and the defensibility of every decision.

A regulatory finding is your organisation’s outcome, not ours. If a regulator — for example ASQA or TEQSA — investigates, audits, or takes action against your organisation, including an adverse finding, sanction, or loss of registration, that outcome flows from your organisation’s own assessment and compliance decisions. The platform assists a qualified person’s judgement; it does not replace it, and we are not liable for a regulatory or audit outcome (section 20).

You retain all rights in Your Content and grant us a licence to host, store, and process it — including to create derived records the platform needs — solely to provide the service to you. We do not sell Your Content or use it to train AI models, and you may request permanent deletion at any time, subject to legal hold and statutory retention. We and our licensors own the platform itself; these terms grant you a limited right to use it for your internal purposes during your subscription. You may use Advisory Output generated in your tenancy for your own assessment and record-keeping purposes, subject to sections 9 and 10.

Feedback you send us may be used without restriction or obligation to you. Do not include confidential or personal information in it.

• Metered processing consumes prepaid Credits; the price and credits granted are shown before you confirm a purchase.
• Card payments are processed by our payment provider; we never receive your full card number.
• Automatic top-up, if enabled, charges your saved default payment method at the configured threshold, and can be turned off at any time.
• Insufficient credits block further metered processing; existing records remain accessible.
• Prices exclude GST and other applicable taxes.
• Credits are prepaid and non-refundable, except where the law requires otherwise or for a duplicate or erroneous charge.
• We may change prices prospectively; this never alters a purchase already confirmed.
• We may suspend metered processing, and ultimately the tenancy, for unpaid amounts after notice.

The platform relies on third-party services named in our Privacy Policy. Where you connect the platform to your own systems, that provider’s terms govern your relationship with them, and any write-back requires specific permission and human confirmation. Our live-chat widget is operated by a third party under its own retention settings — do not put sensitive material into a chat.

We aim to keep the platform available and secure but do not guarantee uninterrupted access. Background AI processing is asynchronous and may lag independently of interactive access. We give reasonable notice of planned maintenance, except urgent security work. Features labelled beta or preview are provided as-is and may change or be withdrawn.

Each party will protect the other’s confidential information with reasonable care and disclose it only to personnel who need it, except information that is public, already known, or legally compelled to be disclosed (with prompt notice where lawful). Your Content is your confidential information.

Our Privacy Policy, which forms part of these terms (section 1), is the authoritative statement of what we collect, how we use and disclose it, and how to exercise privacy rights. On termination, you can export Your Content during the window in section 18, after which we delete or de-identify it subject to legal hold and statutory retention.

You may stop using the platform at any time; this does not by itself end a paid term or entitle you to a refund of prepaid amounts. We may suspend or terminate access for unremedied material breach, unpaid amounts, a security or legal risk to another tenant, or as required by law — suspending first and notifying promptly where the risk is urgent. On termination your licence ends; we make Your Content available for export for at least 30 days, then delete or de-identify it, subject to legal hold and statutory retention. Sections 10, 11, 12, 16, 19, 20, 21, 24, and 25 survive termination, along with accrued payment obligations.

Nothing in these terms excludes a right that cannot lawfully be excluded, including a guarantee under the Australian Consumer Law; where we may limit a remedy for such a guarantee, our liability is limited to re-supplying the service or its cost. Otherwise, to the maximum extent permitted by law, the platform is provided “as is” and we exclude all other warranties — including that it will be uninterrupted or error-free, that Advisory Output will be accurate or complete, that third-party register data is correct, or that use of the platform will produce a compliant or successful assessment or audit result.

Subject to section 19, and to the maximum extent permitted by law: neither party is liable for indirect or consequential loss, or loss of profit, revenue, goodwill, or data (other than restoring data from your own backup); we are not liable for a loss arising from a decision made by you or your personnel, including one informed by Advisory Output; we are not liable for a regulatory or audit outcome — including an adverse finding, sanction, condition, or loss of registration imposed by a regulator such as ASQA or TEQSA — arising from your organisation’s use of the platform or a decision made using it (section 10); and our total aggregate liability under these terms is limited to the greater of the amounts you paid us in the 12 months before the event, and AUD $100. These limits do not apply to amounts you owe, your indemnity in section 21, or liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

If you are a Provider, you indemnify us against loss and reasonable costs from a third-party claim arising from Your Content and our processing of it on your instructions, your breach of section 7 or 8, your failure to obtain a required consent, or your use of the platform in breach of law — reduced to the extent our breach or negligence contributed to the claim.

Neither party is liable for a failure or delay caused by an event beyond its reasonable control. The affected party will notify the other and use reasonable efforts to work around it; this does not excuse an obligation to pay amounts already due.

We may add, change, or remove features, and will not materially reduce the core functionality you are paying for during a paid term without a reasonable alternative. We may revise these terms, giving reasonable advance notice of a material change; continued use after the effective date is acceptance.

These terms are governed by the laws of New South Wales, Australia, and each party submits to the non-exclusive jurisdiction of its courts. Before starting proceedings, a party will raise the dispute in writing and attempt in good faith to resolve it, without prejudice to urgent interlocutory relief or a consumer’s right to pursue a regulator or dispute-resolution scheme.

• Assignment — you may not assign these terms without our written consent; we may assign them to a related body or successor, on notice.
• Subcontractors — we may use sub-processors and remain responsible for their performance.
• Notices — by email, to the account address or to us (section 26).
• Severability and waiver — an unenforceable clause is severed; a failure to enforce a right is not a waiver.
• Entire agreement — these terms, the Privacy Policy, and any signed agreement are the entire agreement, subject to section 1.

Transpose Labs Pty Ltd, 1/457-459 Elizabeth Street, Surry Hills, NSW 2010, Australia.

Terms questions: compliance@transposeskills.com. General enquiries: hello@transposeskills.com. For a specific application, submission, or result, contact your provider — they administer the assessment.